Privacy Policy

Welcome to EmD and L.L.C. We are an interior design business dedicated to helping you create beautiful, functional living and working spaces. We offer products and services through our website, https://www.emdandllc.com/, powered by Shopify.

We take your privacy seriously. This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and what rights you have regarding your data. By visiting our website or placing an order, you agree to the practices described in this policy.

This policy applies to all visitors, customers, and individuals who interact with our website or services.

 

The business responsible for collecting and managing your personal data is:

 

Business Name: EmD and L.L.C

Website: https://www.emdandllc.com/

Address: 1826 Landon Lane, Braselton, GA 30517, USA

Phone: (678) 826-2002

Email: emdandllc@gmail.com

 

If you have questions about how your personal data is handled, please reach out to us using any of the contact methods above.

 

We collect different types of information depending on how you interact with our website and services. Here is what we may collect:

 

Information You Provide Directly

•       Name, email address, phone number, and mailing/billing address when you place an order or create an account

•       Payment information (processed securely through third-party payment providers — we do not store your full card details)

•       Messages, inquiries, or project details you share through our contact forms or customer support channels

•       Consultation preferences and interior design project information you choose to share

 

Information Collected Automatically

•       IP address, browser type, operating system, and device information

•       Pages you visit, products you view, time spent on pages, and how you navigate our website

•       Referral source (how you found us — e.g., a search engine, social media link, or advertisement)

•       Cookies and similar tracking technologies (see Section 6 for full details)

 

Information From Third Parties

•       Data from payment processors and shipping providers related to your transactions

•       Analytics data from tools like Google Analytics

•       Information collected through social media integrations if you interact with our social pages

 

We use the information we collect for the following purposes:

•       To process and fulfill your orders, including shipping and delivery

•       To communicate with you about your orders, consultations, or inquiries

•       To personalize your experience and provide interior design recommendations relevant to your interests

•       To send you promotional emails, offers, or updates — but only if you have opted in to receive them

•       To improve our website, products, and services based on how customers use them

•       To prevent fraud, protect our business, and comply with legal requirements

•       To respond to your customer support requests

•       To analyze website traffic and measure the effectiveness of our marketing campaigns

 

We will not use your personal information for any purpose not described in this Privacy Policy without first informing you and, where required, obtaining your consent.

 

Our website is built and hosted on Shopify, Inc. Shopify provides the technology that powers our online store. As our e-commerce platform provider, Shopify may collect, process, and store certain data on our behalf in order to operate the store, process transactions, and deliver our services to you.

Shopify is compliant with major data protection standards and frameworks. For more information on how Shopify handles your data, please visit Shopify's Privacy Policy at https://www.shopify.com/legal/privacy.

Your data is stored on Shopify's secure servers, which may be located in the United States or other countries. By using our website, you consent to your data being processed in accordance with Shopify's infrastructure and practices.

 

Like most websites, we use cookies and similar tracking technologies to enhance your browsing experience and understand how customers use our site.

 

What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help the site recognize your browser and remember certain information about your visit.

 

Types of Cookies We Use

•       Essential Cookies: Required for our store to function properly, such as keeping items in your shopping cart and processing orders

•       Functional Cookies: Remember your preferences and settings to improve your experience

•       Analytics Cookies: Help us understand how visitors interact with our website so we can improve it

•       Marketing Cookies: Used to deliver relevant advertisements and track the effectiveness of marketing campaigns

 

Your Cookie Choices

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website. You can also opt out of interest-based advertising by visiting the Digital Advertising Alliance at www.aboutads.info.

 

To provide a better shopping and design experience, we may use third-party apps and integrations through the Shopify App Store. These apps may collect and process certain data in order to deliver their services. The categories of apps we may use include:

•       Email marketing platforms (for newsletters and promotional campaigns)

•       Customer review and feedback tools

•       Live chat and customer support applications

•       Loyalty and rewards programs

•       Interior design visualization or product recommendation tools

 

Each third-party app operates under its own privacy policy. We recommend reviewing the privacy policies of any apps you interact with directly. We work only with reputable providers and take reasonable steps to ensure your data is handled responsibly.

 

All payment transactions on our website are processed by secure, trusted third-party payment providers such as PayPal, Stripe, or other processors supported by Shopify. We do not directly collect, store, or process your full credit or debit card information.

When you complete a purchase, you may be redirected to your payment provider's secure environment, or the transaction may be processed through an embedded payment gateway. Your payment information is encrypted and handled in accordance with PCI-DSS (Payment Card Industry Data Security Standard) requirements.

Please review your payment provider's privacy policy for details on how your payment information is stored and used.

 

In order to fulfill and deliver your orders, we share certain personal information — such as your name, shipping address, and order details — with our shipping and logistics partners. These providers use your information solely for the purpose of completing your delivery.

Our shipping partners are contractually required to handle your data securely and in accordance with applicable privacy laws. They are not permitted to use your personal information for their own marketing or unrelated purposes.

 

You may choose to create an account on our website. Having an account allows you to view your order history, save shipping information, and track consultations or design projects.

When you create an account, we collect your name, email address, and password (stored in encrypted form). You are responsible for keeping your account credentials confidential. If you believe your account has been compromised, please contact us immediately.

You may request that your account be deleted at any time by contacting us at emdandllc@gmail.com. Please note that we may need to retain certain transaction records for legal or accounting purposes even after your account is deleted.

 

When you contact us through our website's contact form, via email, or through any other communication channel, we collect the information you provide — including your name, email address, phone number, and the content of your message.

We use this information to respond to your inquiries, provide customer support, and, where relevant, assist you with your interior design project needs. We may also retain records of our communications for quality assurance and training purposes.

If you have subscribed to our email newsletter or marketing communications, you can unsubscribe at any time by clicking the "unsubscribe" link in any email we send you, or by contacting us directly.

 

We use analytics and marketing tools to better understand how our website is used and to reach potential customers who may be interested in our interior design products and services. These tools may include:

•       Google Analytics: Helps us track website traffic, user behavior, and conversions. Google may use this data in accordance with its own privacy policy. You can opt out of Google Analytics tracking by using the Google Analytics Opt-Out Browser Add-on.

•       Meta Pixel (Facebook Pixel): Allows us to measure the effectiveness of our Facebook and Instagram advertising campaigns and show relevant ads to users who have visited our site.

•       Other marketing and retargeting platforms as may be applicable

 

These tools use cookies and similar technologies to collect data. The data collected is generally anonymized or aggregated and is not sold to third parties by us. However, the third-party tools themselves operate under their own data practices.

 

Our website may include links to our social media profiles (such as Instagram, Pinterest, Facebook, and Houzz) and social sharing buttons. If you click on a social media link or interact with a social plugin, the social media platform may collect information about you, even if you are not logged in to your account.

We are not responsible for the data practices of social media platforms. We encourage you to review the privacy policies of any social media platforms you use. We do not control the data collected by those platforms through their buttons or integrations.

We may also display social media feeds or content on our website. Any interaction with embedded social content is governed by the social media platform's own terms and privacy policies.

 

We do not sell your personal information to third parties. We may share your data only in the following circumstances:

•       Service Providers: We share data with trusted vendors who help us operate our business, such as Shopify (hosting), payment processors, shipping carriers, email marketing services, and analytics providers. These parties are only permitted to use your data to perform services for us.

•       Legal Requirements: We may disclose your information if required by law, court order, or government authority, or to protect the rights, property, or safety of our business, customers, or the public.

•       Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction. We will notify you of any such change.

•       With Your Consent: We may share your information for other purposes if you have given us your explicit consent to do so.

 

We take reasonable steps to ensure that any third parties we share your data with are committed to appropriate data protection standards.

 

Depending on where you live, you may have specific rights regarding your personal information. We are committed to honoring those rights.

 

General Rights (All Customers)

•       Right to Access: You can request a copy of the personal information we hold about you.

•       Right to Correction: You can ask us to correct any inaccurate or incomplete information.

•       Right to Deletion: You can request that we delete your personal information, subject to certain legal exceptions.

•       Right to Opt-Out of Marketing: You can unsubscribe from marketing communications at any time.

 

California Residents (CCPA/CPRA)

If you are a California resident, you have the following additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

•       Right to Know: You can request details about the categories and specific pieces of personal information we have collected about you, as well as how it is used and shared.

•       Right to Delete: You can request deletion of your personal information, subject to certain exceptions.

•       Right to Correct: You can request that we correct inaccurate personal information.

•       Right to Opt-Out of Sale or Sharing: We do not sell your personal information. However, if you believe your data is being shared in a way that qualifies as a "sale" under CCPA, you may submit an opt-out request.

•       Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.

•       Right to Limit Use of Sensitive Personal Information: You may request that we limit our use of sensitive personal information to what is necessary to provide our services.

 

To exercise any of these rights, please contact us at emdandllc@gmail.com or by phone at (678) 826-2002. We will respond to your request within the timeframe required by applicable law (generally within 45 days for CCPA requests).

 

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

•       Order and transaction records are typically retained for up to 7 years for tax and accounting purposes.

•       Customer account information is retained while your account remains active or as needed to provide services.

•       Marketing data is retained until you opt out or until it is no longer needed for the purposes for which it was collected.

•       Customer service communications are retained for a reasonable period for quality assurance and dispute resolution.

 

When personal information is no longer needed, we take steps to securely delete or anonymize it.

 

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

•       Secure Sockets Layer (SSL) encryption for data transmitted through our website

•       Secure storage of your data on Shopify's protected servers

•       Access controls that limit who within our business can access your personal information

•       Use of PCI-compliant payment processors to handle payment data

 

While we take these precautions seriously, no method of transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to protecting your information to the best of our ability. If you have concerns about the security of your data, please contact us.

 

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at emdandllc@gmail.com and we will take steps to remove that information from our records.

If we become aware that we have inadvertently collected personal information from a child under 13, we will delete that information as quickly as possible.

 

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. When we make updates, we will revise the "Last Updated" date at the top of this policy.

We encourage you to review this Privacy Policy periodically. If we make significant changes that affect how we use your personal information, we will make reasonable efforts to notify you — for example, by posting a notice on our website or sending you an email.

Your continued use of our website after any changes to this Privacy Policy constitutes your acceptance of the updated policy.

 

If you have any questions, concerns, or requests related to this Privacy Policy or your personal data, please do not hesitate to contact us:

 

Business Name: EmD and L.L.C

Website: https://www.emdandllc.com/

Address: 1826 Landon Lane, Braselton, GA 30517, USA

Phone: (678) 826-2002

Email: emdandllc@gmail.com

 

We are committed to resolving any concerns you may have about the way we handle your personal information. We will do our best to respond to all inquiries promptly and transparently.