Refund & Return Policy

At EmD and L.L.C, your satisfaction is important to us. We want you to love every lighting product you purchase from our store. If something is not right with your order, we are committed to making it right in a way that is fair, straightforward, and hassle-free.

This Return & Refund Policy applies to all purchases made on https://www.emdandllc.com and outlines your rights, our process, and the conditions that apply to returns and refunds.

 

✓	We offer FREE returns within 30 days of delivery — no return shipping cost to you. We provide a prepaid return shipping label after you contact our support team.

 

 

You have 30 days from the date your order is delivered to initiate a return. We use your confirmed delivery date as the start of this window.

•       Returns requested within 30 days of the delivery date are fully eligible, provided the item meets our return conditions outlined in Section 5.

•       Returns requested after 30 days from the delivery date may not be accepted. If you are close to or past the window, please contact us, and we will do our best to assist you.

 

If you are unsure of your delivery date, it is available in your shipping confirmation email or through your carrier tracking link.

 

To begin a return, please contact our customer support team before sending any items back. We do not accept unauthorized returns — items sent back without prior authorization may not be processed.

 

Here is how to reach us:

•       Email: emdandllc@gmail.com

•       Phone: (678) 826-2002

•       Website: https://www.emdandllc.com

 

When contacting us, please include your order number, the item(s) you wish to return, and the reason for the return. This helps us process your request quickly and issue your prepaid return label without delay.

 

Once you contact us to initiate a return, here is exactly what happens:

 

1.    Contact Support: Reach out to us via email or phone with your order number and return reason.

2.    Receive Your Prepaid Label: We will email you a prepaid return shipping label at no cost to you, typically within 1–2 business days.

3.    Pack Your Item: Securely pack the item in its original packaging if possible, including all accessories, components, and documentation.

4.    Ship It Back: Drop the package off at the designated carrier location. Use the prepaid label — no need to pay for postage.

5.    Inspection: Once we receive your return, our team will inspect the item within a reasonable timeframe to confirm it meets our return conditions.

6.    Refund Issued: If the item passes inspection, a full refund will be processed to your original payment method within 7 business days of receiving the returned item.

 

You will receive an email confirmation once your refund has been processed.

 

To be eligible for a return and full refund, returned items must meet the following conditions at the time they are received by us:

 

•       The item must be unused and in its original, unaltered condition.

•       The item must show no visible signs of use, installation, damage caused by the customer, or modification.

•       All original components must be included — such as bulbs, mounting hardware, remote controls, manuals, and any accessories originally included in the package.

•       Original packaging should be included whenever possible to protect the item during return transit.

•       The return must be initiated within 30 days of the confirmed delivery date.

 

Items that do not meet these conditions may be returned to the customer, partially refunded at our discretion, or declined for a refund. We will always contact you before making a final decision on a conditional return.

 

←	Return shipping is completely FREE. We provide a prepaid shipping label — you pay nothing to send your item back to us.

 

 

After contacting our support team and receiving authorization, you will be emailed a prepaid return label. Simply attach it to your package and drop it off at the carrier location specified on the label.

 

All returns must be sent to the following address:

 

Business Name	EmD and L.L.C
Return Address	1826 Landon Lane, Braselton, GA, 30517, USA
Website	https://www.emdandllc.com
Phone	(678) 826-2002
Email	emdandllc@gmail.com

 

Please do not send returns to any other address. Returns sent to an unauthorized address cannot be tracked, processed, or refunded.

 

Once we receive and inspect your returned item, we will process your refund as follows:

 

•       Refund timeline: Refunds are issued within 7 business days after the returned item is received and passes inspection at our facility.

•       Refund method: Refunds are credited to the original payment method used at the time of purchase (e.g., credit card, PayPal, Shop Pay). We are unable to issue refunds to a different payment method or account.

•       Refund confirmation: You will receive an email notification once your refund has been processed. Depending on your bank or payment provider, it may take an additional 3–5 business days for the funds to appear in your account.

•       Refund delay clause: We will not issue a refund until the returned item has been physically received at our facility and inspected. If a return shipment is delayed in transit, the refund timeline begins upon receipt, not upon shipment.

 

If your refund has not appeared within 10 business days of your confirmation email, please contact your bank or payment provider first, as processing times can vary. If the issue persists, reach out to us and we will investigate immediately.

 

The following types of items cannot be returned or refunded, as they are either customized specifically for the customer or are otherwise ineligible by their nature:

 

•       Custom-made or personalized lighting fixtures: Items that were manufactured, engraved, or custom-configured to your specific specifications cannot be returned unless they arrive damaged or defective.

•       Final sale or clearance items: Items clearly marked as “Final Sale” at the time of purchase are non-returnable and non-refundable.

•       Gift cards: Gift cards are non-refundable and cannot be exchanged for cash.

 

If you are unsure whether your item qualifies for a return before purchasing, please contact us, and we will be happy to clarify.

 

We take great care in packaging our lighting products, but we understand that issues can occasionally occur during transit or fulfillment. If your order arrives in any of the following conditions, please contact us immediately:

 

•       The item arrived visibly damaged (e.g., broken fixture, cracked shade, bent components)

•       The item is defective or does not function as described

•       You received the wrong item or a different product than what you ordered

•       Parts or accessories listed as included in the product description are missing

 

To help us resolve the issue as quickly as possible, please contact us within 48 hours of delivery and include:

•       Your order number

•       A clear description of the issue

•       Photos of the damaged, defective, or incorrect item and its packaging

 

Based on your situation, we will offer an appropriate resolution, which may include a free replacement, an exchange for the correct item, or a full refund — whichever best fits the circumstances. You will not be required to pay return shipping for items that are damaged, defective, or incorrect.

 

If you have any questions about our Return & Refund Policy, need help initiating a return, or want to check the status of your refund, please reach out to our team. We are here to help.

 

Business Name: EmD and L.L.C

Website: https://www.emdandllc.com

Return Address: 1826 Landon Lane, Braselton, GA, 30517, USA

Phone: (678) 826-2002

Email: emdandllc@gmail.com
Business Hours: Monday – Friday: 9:00 AM – 6:00 PM (EST)
Saturday: Limited Support
Sunday: Closed

We aim to respond to all inquiries within 1-2 business days.