We currently ship to addresses within the United States only, including all 50 states. We do not ship to U.S. territories, P.O. boxes, APO/FPO military addresses, or international destinations at this time.

If you are unsure whether your address falls within our shipping area, please contact us before placing your order, and we will be happy to assist.

 

 

The price you see for your lighting products is the price you pay. Shipping is always on us.

 

Once your order is placed and payment is successfully confirmed, our team begins preparing your lighting products for shipment. Please allow 1–2 business days for order processing.

 

•       Processing begins only after successful payment confirmation.

•       Orders placed after [CUTOFF TIME – e.g., 2:00 PM EST] may be processed the following business day.

•       Business days are Monday through [BUSINESS DAYS – e.g., Friday], excluding federal holidays.

•       Orders placed on weekends (Saturday and Sunday) or U.S. federal holidays will begin processing on the next available business day.

 

You will receive an order confirmation email immediately after your purchase. Once your order has been packed and handed to the carrier, you will receive a separate shipping confirmation email with your tracking details.

 

After your order has been processed and shipped, please allow 2–5 business days for delivery, depending on your location within the United States.

 

Combined with our processing window, the total estimated delivery timeframe is:

 

 

These timeframes are estimates and represent typical delivery windows under normal carrier operating conditions. Delivery times may vary based on your location, carrier workload, and other factors described in the Delays & Exceptions section below.

Delivery times are not guaranteed. All quoted timeframes are estimates only.

 

As soon as your order ships, we will send a shipping confirmation email to the address provided at checkout. This email will include:

 

•       Your order summary and shipping address

•       The name of the carrier handling your shipment

•       A tracking number with a link to monitor your delivery in real time

 

We ship via [CARRIER NAME – e.g., UPS, FedEx, USPS, or a combination of carriers depending on your location and order size]. The specific carrier for your order will be confirmed in your shipping confirmation email.

If you have not received a shipping confirmation email within 3 business days of placing your order, please check your spam or junk folder first, then contact us at emdandllc@gmail.com so we can look into it right away.

 

While we work hard to meet the estimated delivery windows outlined in this policy, some circumstances are beyond our control. Delivery times may be affected by:

 

•       Severe weather conditions or natural disasters affecting carrier operations

•       High shipping volume during peak seasons such as Black Friday, Cyber Monday, Christmas, and other major holidays

•       Carrier delays or disruptions in specific regions

•       Incorrect or incomplete shipping addresses provided at checkout

•       Customs or regulatory holds (not applicable for domestic U.S. shipments)

 

During high-demand periods, we recommend placing your order as early as possible to allow extra time for delivery. We will always do our best to notify you of any known delays that may affect your order.

Please note: quoted delivery timeframes are estimates and do not constitute a legally binding delivery guarantee.

 

We take great care in packaging our lighting products to minimize the risk of damage during transit. However, if your order arrives damaged or appears to be lost, please follow these steps:

 

•       Damaged upon arrival: Please photograph the damaged packaging and product immediately and contact us within 48 hours of delivery at emdandllc@gmail.com. Include your order number, a description of the damage, and your photos. We will arrange a replacement or refund as appropriate.

•       Package not received: If your tracking information shows your package as delivered but you have not received it, first check with neighbors and in any secure areas near your delivery address. If you still cannot locate it, contact us within 5 business days of the marked delivery date, and we will open an investigation with the carrier on your behalf.

•       Package significantly delayed: If your tracking information has not updated for more than 5 business days, please contact us, and we will follow up with the carrier to locate your shipment.

 

We are committed to ensuring you receive your order in perfect condition. Please do not hesitate to reach out to us with any shipping concerns.

 

If you have any questions about our Shipping Policy, your order status, or a shipment concern, our team is here to help. Please reach out to us using any of the methods below:

 

Business Name: EmD and L.L.C

Website: https://www.emdandllc.com

Address: 1826 Landon Lane, Braselton, GA, 30517, USA

Phone: (678) 826-2002

Email: emdandllc@gmail.com

Business Hours: Monday – Friday: 9:00 AM – 6:00 PM (EST)
Saturday: Limited Support
Sunday: Closed

We aim to respond to all inquiries within 1-2 business days.